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How qqjepang Protects Your Account and Payment Information

When you open an account with us, your personal data and payment details are protected by the same security standards we use to process real withdrawals.

Data encrypted in transit and at restPayment info never shared with third partiesYour rights documented and actionableSupport available in your timezone
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qqjepang How qqjepang Protects Your Account and Payment Information
REACH US DIRECTLY

Contact Us About Your Privacy

If you have questions about your data, want to request a copy of what we hold, or need to update your personal information, contact our privacy team through the channels below.

Email Support Send privacy requests to [email protected] with your account email and full name. Include details of what you're requesting — access, correction or deletion — and we'll confirm receipt within one business day.
Live Chat Open your account dashboard, tap the help icon in the bottom-right corner, and select Privacy Request. A team member will connect you in seconds and can walk you through account data access or correction steps.
Account Settings Log in, go to Settings > Personal Data, and you'll see your stored information, recent login activity and connected payment methods. Update your email or phone number there, or request a full data export in one tap.
HOW WE SECURE IT

Data Security, Cookies and Account Access

Your account password is hashed using industry-standard encryption; we never store it in plain text. Deposits and withdrawals are encrypted end-to-end so payment data never travels unprotected.

Encryption in Transit

All data sent between your device and our servers uses TLS 1.2 protocol. Payment details from DANA, OVO, GoPay and QRIS transactions are encrypted separately and never logged in plain form on our systems.

Session Cookies

We store a session token in your browser so you stay logged in while playing. Cookies expire after 30 minutes of inactivity. You can clear cookies anytime in your browser settings; you'll be asked to log in again on your next visit.

Password Security

Your password is hashed with salting so we cannot see it, even internally. If you forget it, use the email-based reset link on the login page. Never share your password with support staff — we will never ask for it.

Account Verification

When you first register, we verify your email and phone via one-time codes. For withdrawals above a certain amount, we may ask for a photo ID or recent bank statement to confirm your identity and prevent fraud.

Data Retention

While your account is active, we keep all transaction history and personal data. After you close your account, we retain records for three years to comply with tax and anti-money-laundering rules, then securely delete them.

Change Your Information

Update your email, phone or bank details in Settings > Personal Data. If you need to change your registered name, email [email protected] with a photo ID. Most changes take effect immediately and don't affect pending withdrawals.

Privacy and Data Access Questions

Below are answers to the questions we hear most often about your privacy rights, how long we keep your data, and how to request it.

Yes. Go to Settings > Personal Data and tap 'Download My Data'. We'll email you a file containing your registration info, transaction history and login records within five business days. You can also email [email protected] to request the same thing in a different format.

We retain transaction records and payment details for three years after account closure to satisfy Indonesian tax and regulatory requirements. After that, all data is securely deleted. Active account data stays on file as long as your account remains open.

Your stored payment method references are deleted from our database immediately when you close your account. DANA, OVO, GoPay and QRIS themselves do not delete any transaction history on their end — that's managed by each provider independently.

We use session cookies to keep you logged in and functional cookies to remember your gameplay settings. You can disable cookies in your browser settings, but you'll need to log in manually each time. Some features may not work as smoothly without them.

Privacy rights depend on local law where you live. We apply standard data protection principles across all regions. If local law in your area provides stronger protections, those take precedence. For specifics, email [email protected] with your location.

Only qqjepang staff and our payment processors (DANA, OVO, GoPay, QRIS and partner banks) see your data, and only to process your transactions or prevent fraud. We do not sell or share your data with marketers, analytics firms or any third party without your written consent.

Change your password immediately via Settings > Security. Check your recent login activity to see if there are logins you don't recognise. Email [email protected] with details, and our security team will review your account and flag any unusual activity.

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